Store Operations Manager

6 days ago

Glasgow, Glasgow City, United Kingdom Crew Clothing Full time

About the Role:

We are seeking a highly motivated and experienced Assistant Manager to join our team at Crew Clothing. As a key member of our store management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining exceptional visual merchandising standards.

Key Responsibilities:

  • Sales Performance: Achieve sales targets by demonstrating a passion for our products and brand, and by providing accurate information to customers about features, benefits, and stock availability.
  • Customer Service: Provide an inviting and welcoming atmosphere for customers, and process sales transactions with care and in line with company guidelines.
  • Team Management: Assist the manager in driving consistent improvement to store sales, KPIs, and other areas of measured success, and help recruit, retain, motivate, and develop the team to drive store success.
  • Visual Merchandising: Maintain exceptional visual merchandising standards throughout the store, and create a shopping experience that delights customers every time.
  • Multi-Channel Shopping: Promote our multi-channel shopping options to ensure maximum customer satisfaction.

Key Skills and Experience:

  • Customer Service Focus: Proven customer service skills and a focus on delivering exceptional customer experiences.
  • Communication Skills: Good communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Retail Experience: Experience in the retail industry, with a strong understanding of retail operations and customer service principles.

Benefits:

  • Uniform Contribution: A uniform contribution to ensure you look and feel professional without the extra cost.
  • Future-Focused Pension Plan: A comprehensive pension plan designed to provide peace of mind for the future.
  • Rewarding Referral Program: A referral program that recognizes the power of your recommendations and rewards you for contributing to the team's growth.
  • Comprehensive Professional Development: Opportunities for professional development and career growth.
  • Empowering Work Environment: A supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth.

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