Operations Manager

6 days ago


Reading, United Kingdom SSP Careers Full time
About the Role

Assistant General Manager – Starbucks Reading Station

We are a leading global food and travel company, offering a diverse range of food and drink options to customers worldwide. Our team is passionate about delivering exceptional customer service and operational excellence.

We work with over 500 brands, including our own creations and well-known franchises. As Assistant General Manager, you will be responsible for supporting the General Manager and team to deliver outstanding customer service and loyalty.

Key Responsibilities:

  • Support the General Manager in leading the team to achieve business objectives.
  • Ensure the highest standards of brand quality and safety for customers and team members.
  • Mentor and train the team to grow and excel in their roles.
  • Develop and implement strategies to improve customer service and loyalty.
  • Collaborate with the team to achieve operational excellence and efficiency.

What We Offer:

  • Competitive salary of £28,000 p.a.
  • Discounted meal on shift
  • Colleague discount - up to 50%
  • Flexible working
  • Management bonus scheme
  • 20% Friends and Family discount
  • Help at Hand - access to digital GPs, 24/7 helpline for you and family
  • Wellbeing support through Retail Trust and family-friendly leave
  • Variety of networks to support you, including Neurodiversity and LGBTQ
  • Life assurance
  • Apprenticeships and ongoing development opportunities
  • Share incentive plan (SIP)

We are seeking an inspirational Assistant General Manager to join our team at SSP Careers. You will have the opportunity to make a difference every day, supporting your manager and team to deliver exceptional customer service and operational excellence.



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