HR Documentation Manager
1 week ago
About the Company
SIMPLIFY RECRUITMENT GROUP is a leading provider of expert advice on HR, Employment Law, and Health & Safety to businesses across the UK.
About the Job
We are seeking an experienced HR Documentation Manager to join our team and lead a team of 20 employees. As a key member of our team, you will be responsible for ensuring the day-to-day functional operation of the team meets optimum productivity, quality standards, and client service level timeframes.
Main Responsibilities
- Mentor and guide a team of HR Documentation Consultants to provide commercially focused, quality advice and documentation to clients.
- Recognize gaps in knowledge and implement training and development programs to ensure team members are equipped to meet client needs.
- Manage the team's workload and ensure all protocols and KPIs are met, with no outstanding work.
- Take corrective action if KPIs are not met and ensure the team is on track to meet targets.
- Quality check documentation to ensure compliance with employment law and reduce the risk of negligence claims.
- Liaise with clients to discuss their requirements and create HR documentation or critique their own documentation to meet their needs.
- Deal with client complaints in a professional and timely manner.
- Manage a workload and prioritize tasks to meet deadlines.
- Attend team and management meetings to discuss progress and address any issues.
- Record work completed using internal systems and procedures.
- Build and maintain a cohesive and motivated team, promoting best practice at all times.
- Recruit new team members as needed.
- Conduct daily meetings with the team to discuss progress and address any issues.
- Carry out one-on-one meetings with team members to discuss performance and provide feedback.
- Communicate management instructions to the team in a clear and constructive manner.
- Monitor daily, weekly, and monthly reports and address any issues that may arise.
- Prepare a weekly report on issues, findings, suggestions, and resolutions.
Requirements
- Thorough knowledge of HR practices and employment law.
- Previous experience managing a team and communicating with external clients.
- Professional approach and excellent attention to detail.
- Strong time management and organizational skills.
- Computer literacy and ability to work under pressure.
- Ability to deliver group training and manage a team to achieve outstanding results.
What We Offer
- Annual salary up to £40,000.
- Monday to Friday, 9 - 5.30.
- Career progression opportunities.
- 25 days holiday + bank holidays, and an additional day off on your birthday.
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