Head Host

7 days ago


Nottingham, Nottingham, United Kingdom edyn Full time
{"title": "Head Host", "description": "

Head Host: A Key Role in Our Team

We are seeking a highly skilled and experienced Head Host to join our team at SACO Nottingham. As a key member of our reception team, you will be responsible for supervising and training the House Host team, providing a memorable guest service, and ensuring a warm welcome for our guests.

Key Responsibilities:

  • Be the 'go to' person for our guests, contractors, and visitors
  • Provide exceptional service at every stage of the guest journey
  • Continuously look for opportunities to maximise revenue and occupancy levels
  • Identify upselling opportunities
  • Train the House Host Team
  • Support the Assistant General Manager to ensure high standards of apartments
  • Participate in weekend shifts
  • Take payments, handle cash, and reconcile end-of-day transactions
  • Manage reservations and queries through various channels

Requirements:

  • Proficiency in written and spoken English language
  • Excellent customer service skills
  • Proficient with IT systems and software (including Microsoft Office)
  • Attention to detail, decision-making, sales ability, influencing skills, and problem-solving
  • Previous customer-focused role in hospitality required (min. 1 year)

About Us:

We believe in working flexibly, including flexibility in work location, days, and hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

Our Benefits:

We offer a competitive salary, bonus scheme, 22 days' holiday, wellbeing benefits, free nights in our properties, recognition schemes, excellent travel and development opportunities, pension, sick pay, and other benefits tailored to you.

About edyn:

We are a human touch in the professional world, providing a refreshing approach to the serviced apartment business since 1997. We represent a trusted friend, helping customers find apartments that meet their needs with a friendly, can-do attitude.

Diversity, Equity, and Inclusion Statement:

We believe travel should be a rich journey of discovery. Our brands - Locke, SACO, and Cove - offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we're creating sanctuaries for free-thinking urbanites across Europe.

Our DEI Journey:

We are on a journey to improve diversity and inclusion, acknowledging our failures and weaknesses as we discover them. Our principle and goals are clear, and we travel together to drive change, evolve ourselves, and the edyn community.

"}
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