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Customer Experience Specialist
2 months ago
Opus Technology is seeking a skilled Customer Experience Specialist to join our Service Delivery Team. As a key member of our team, you will be responsible for delivering exceptional customer service through various channels, including telephone, email, web, and portal. Your primary focus will be on maintaining allocated work pools, ensuring all cases are worked according to their SLAs, and proactively managing CRM tickets. You will also provide ad-hoc cover for accepting orders/deliveries, dealing with post, and ensuring day-to-day orders are placed and parts are delivered within required timeframes. Additionally, you will provide out-of-hours support to our customers within the Networks on-call schedule. If you have a strong problem-solving ability, excellent customer care skills, and the ability to communicate at all levels with an excellent telephone manner, we encourage you to apply. You will have the opportunity to further develop your skills and career through in-house training and development plans. Our company offers a range of benefits, including free daily breakfasts, monthly employee recognition awards, pension and life insurance, and a refer-a-friend scheme. We are an established company with over 25 years of experience in delivering contact centre, business telecoms, managed IT, business mobile, and IoT services to over 1,000 large SME, mid-market, enterprise, and public sector organisations across the UK. Our world-class expertise is delivered by our internal teams, leveraging best-of-breed technology partners such as Microsoft, Five9, Mitel, 8x8, Cirrus, and Gamma, where we have achieved platinum partner status.
