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Senior Mental Health Helpline Manager

1 month ago

AshtonunderLyne, Tameside, United Kingdom Pennine Care NHS Foundation Trust Full time
Job Overview

The post holder will provide strategic leadership for the 24-hour Trust-wide Mental Health Helpline, ensuring the delivery of high-quality services and maintaining clinical and non-clinical standards of care. This role involves working closely with senior management teams and partner agencies to drive service improvements and ensure compliance with Care Quality Commission (CQC) essential standards.

Main Duties

The successful candidate will be responsible for:

  • Providing leadership and operational coordination for the 24-hour Trust-wide Mental Health Helpline
  • Developing and implementing quality service improvements
  • Ensuring compliance with CQC essential standards
  • Working closely with senior management teams and partner agencies
  • Driving service improvements and innovation
Working for Pennine Care NHS Foundation Trust

We are a leading provider of mental health and learning disability services in Greater Manchester, committed to delivering high-quality care and improving the lives of our service users. Our vision is to create a happier and more hopeful life for everyone in our communities, and we are seeking a talented individual to join our team and contribute to this mission.

Person Specification

The ideal candidate will possess:

  • Qualified and registered RMN/S/OT
  • Postgraduate training relevant to mental health/leadership/management
  • Evidence of continued professional development
  • Demonstrable significant experience as a senior clinical practitioner in mental health
  • Management and/or leadership of mental health services
  • Clinical experience in a range of mental health settings
  • Ability to establish professional boundaries and resolve operational issues
  • Ability to contribute to strategic planning
  • Proven effective leadership skills