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Customer Service Representative

2 months ago

Poole, Poole, United Kingdom Pavers Shoes Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in our Pavers Shoes store in Poole. As a Customer Advisor, you will play a key role in delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities
  • Deliver exceptional customer service, ensuring a positive and engaging experience for all customers
  • Advise customers on shoe care and accessories, achieving daily sales targets and providing genuine, honest, and knowledgeable advice
  • Be self-aware, questioning, learning, and taking responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements, and stockroom
What We Offer
  • Generous Staff Discount scheme, some of which can be shared with your family and friends
  • Holiday Entitlement which increases with service
  • Company Contribution Pension
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
  • Access to wellbeing and financial support through RetailTRUST
Requirements
  • Good availability for weekend and weekday working
  • Previous experience in a sales or customer care environment is desirable, but not essential
  • Full training and support will be provided to ensure your success in the role