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Team Leader

3 months ago

Cheltenham, Gloucestershire, United Kingdom CH&CO Full time

Key Responsibilities

  • Ensure that client expectations regarding food quality and service are consistently met in accordance with the CH&CO brand standards.
  • Monitor inventory levels and manage supply orders effectively.
  • Serve as the primary contact for customer feedback and concerns, taking appropriate actions to address issues. Respond to customer complaints and implement service recovery measures as needed.
  • Comprehend and apply relevant financial control systems to enhance operational efficiency.
  • Guarantee that all team members perform their duties in compliance with company health, hygiene, quality, and safety protocols as outlined in the CH&CO manuals.
  • Drive sales growth at the establishment through strategic upselling and promotional marketing initiatives.

What We Offer

Joining CH&CO comes with numerous benefits as we prioritize our people. We have curated a variety of perks and development opportunities to ensure your satisfaction.

  • Opportunities for Personal Development and Training
  • Life Assurance Program
  • Pension Plan
  • Paid Time Off
  • Vision Care Benefits
  • Comprehensive Wellbeing Strategy, including access to our Employee Assistance Program and financial wellness options
  • Family Support Initiatives
  • Holiday Purchase Options
  • Regular Social Gatherings and Open Communication with Leadership
  • Volunteer Days
  • Recognition Programs and Awards for Employees
  • Long Service Recognition
  • Access to Exclusive High Street Discount Vouchers
  • Cycle to Work Initiative