Duty Manager/Shift Supervisor

3 days ago


Brighton, Brighton and Hove, United Kingdom SSP Deutschland GmbH Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Deutschland GmbH. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our unit, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.

Key Responsibilities
  • Operational Excellence: Oversee the unit's opening and closing procedures, ensuring all tasks are completed efficiently and effectively.
  • Customer Service: Provide exceptional customer service, responding to customer queries and concerns in a professional and courteous manner.
  • Team Leadership: Lead and motivate a team of colleagues, providing guidance and support to ensure they have the skills and knowledge to perform their roles effectively.
  • Performance Monitoring: Monitor unit performance, identifying areas for improvement and implementing changes to drive business growth.
  • Communication: Communicate effectively with colleagues, management, and customers, ensuring clear and concise information is shared at all times.
Requirements
  • Experience: At least 1 year of experience working as a supervisor in a hospitality or retail role.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Knowledge: Knowledge of operational procedures and customer service standards, with the ability to apply this knowledge in a fast-paced environment.
What We Offer
  • Competitive Pay: A competitive salary and benefits package, including pension plans, life assurance, and share incentives.
  • Career Development: Opportunities for career development and growth, with access to training and development programs.
  • Work-Life Balance: A flexible working schedule, allowing you to balance work and personal life.

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