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Customer Service Representative

2 months ago

Newtown, Powys, United Kingdom Universal Business Team Careers Full time
Customer Service & Internal Sales Executive

We are seeking a highly skilled and motivated individual to join our team as a Customer Service & Internal Sales Executive. As a key member of our sales team, you will be responsible for providing exceptional customer service, developing existing accounts, and bringing on new customers.

Key Responsibilities:
  • Answer incoming telephone calls in a professional and timely manner
  • Process telephone, email, and website orders
  • Advise customers on products and services offered
  • Handle customer queries and resolve issues in a professional and timely manner
  • Develop and maintain relationships with existing accounts
  • Participate in daily telesales campaigns to develop customer relationships and increase sales
  • Make proactive sales calls to potential new accounts
  • Conduct follow-up calls to ensure customer satisfaction

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong sales and customer service skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment