Global Process Owner

4 weeks ago

London, Greater London, United Kingdom Informa PLC Full time
Job Description

The Global Process Owner for Order to Cash is responsible for overseeing and leading change in the Shared Service Organisation. This involves collecting and consolidating Shared Service performance data, leading continuous improvement initiatives to improve the performance and effectiveness of the SSO, as well as ensuring that the SSO drives compliance through the Informa business.

The Global Process Owner is responsible for the end-to-end process in their assigned process stream. They must lead and facilitate their process community to ensure that the needs of the business are being identified, evaluated and prioritised.

The role will report to the Head of Global Process Owners.

Key Responsibilities

The Order to Cash Global Process Owner for SAP is responsible for overseeing and optimizing the end-to-end O2C processes. This role involves designing and implementing standardized processes, ensuring compliance with industry standards, and driving continuous improvement initiatives.

The O2C Global Process Owner works closely with various stakeholders across regions and functions to achieve operational excellence and enhance customer satisfaction.

With two ERPs (SAP and Oracle) across Informa, there are two O2C GPO roles, one focusing on SAP and one focusing on Oracle. The two O2C GPOs are expected to work together to standardise, simplify and transform processes, enhance the controls environment and partner with IT to improve the tools and systems across the process.

This role will be focused on SAP and the processes and Businesses that utilise SAP as their underlying ERP. This role is expected to support a number of key Business Projects, including projects to implement enhanced and standardised Order Management System and Product Information Management.

Informa is regularly integrating new businesses, and this requires the GPOs to work closely with the M&A and Integrations team to align on approach. This requires the development of a to-be state while considering what process exceptions make sense to enable these integrations to be successful.

Post-integration, the GPO will need to work with the various teams to work to standardise and simplify these exceptions where appropriate.

Key Accountabilities & Responsibilities

  • Define, implement, maintain and manage the global O2C process, ensuring standardisation and simplification of processes.
  • Work with the Delivery team to embed process enhancements while working to transform O2C processes, ensuring alignment to process standards and policies.
  • Identify opportunities for process improvements, streamline workflows, and implement best practices to drive standardisation, simplification, efficiency and effectiveness.
  • Work closely with key stakeholders, including the delivery teams, finance, IT, sales, and customer service departments, to align processes and ensure seamless integration.
  • Review and enhance key performance indicators (KPIs) and metrics to monitor process performance, analyse data, and report on the effectiveness of the O2C process.
  • Lead change management efforts to ensure smooth adoption of process changes and new technologies within the organisation.
  • Ensure O2C processes comply with relevant regulations, standards, and internal policies. Mitigate risks and issues identified by the GPO, Delivery Teams, RACM reviews and Audits associated with the O2C cycle.
  • Collaborate with IT to implement and optimise O2C systems and tools, ensuring they support the global process requirements.
  • Develop and deliver training programmes to ensure key teams and stakeholders understand and adhere to the global O2C processes.
  • Focus on enhancing the customer experience by ensuring timely and accurate order processing, billing, and collections.
  • Lead and participate in O2C-related projects, ensuring timely and successful project delivery in collaboration with the GBS PMO.

What We're Looking For

Skills & Abilities

  • Ability to think strategically and align O2C processes with organisational goals.
  • Strong leadership skills to drive global initiatives and influence stakeholders.
  • Skilled in identifying issues and developing effective solutions.
  • Excellent verbal and written communication skills, with the ability to communicate effectively across cultures and regions.
  • Strong attention to detail and accuracy in work.
  • Ability to work collaboratively with cross-functional and cross-regional teams.
  • Capable of adapting to changing business needs and environments as well as being able to deal with ambiguity.
  • Ability to be pragmatic when designing solutions to get the best outcomes for Business and GBS teams.
  • Proven ability to work to stringent deadlines.
  • Flexible and adaptable.

Qualifications

  • Bachelor's degree in a related field.
  • Ideally a qualified accountant (e.g. ACA, CIMA etc).
  • At least 8 years experience in O2C.
  • Extensive experience in Order to Cash processes, preferably in a global or multinational environment.
  • Proven track record of process optimisation and continuous improvement.
  • Highly skilled in coaching and mentoring of non-direct reports with advanced influencing abilities, including the ability to lead without direct authority.
  • Knowledge of working in a global business environment with a sound understanding of global process and transactional flows.
  • Knowledge of dealing with mergers, acquisitions and disposals.
  • Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
  • Excellent communication and interpersonal skills.
  • Proficiency in O2C-related software and ERP systems (e.g. SAP).
  • Knowledge of relevant industry standards and regulations.
  • Ability to work collaboratively as part of a broad multi-functional team.
  • Familiarity with automation and digital transformation initiatives in the O2C domain.
  • Experience with Microsoft Office Suite of applications.

Preferred Qualifications:

  • Master's degree in Business Administration, Finance, Supply Chain Management, or a related field.
  • Certification in process improvement methodologies (e.g. Six Sigma, Lean).
  • Experience with project management and change management.

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