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Business Operations Manager
2 months ago
777 Networks is a dynamic and innovative IT Managed Service Provider and a UK leader in Cloud Migration Services for SMEs.
We are seeking a dynamic Business Operations Manager to oversee and enhance our operational processes, ensuring that our business functions smoothly and efficiently. Your strategic insight will contribute to our overall growth and success, allowing us to deliver exceptional services to our clients.
You will collaborate closely with cross-functional teams to identify areas for improvement, streamline workflows, and implement best practices. As a key player in our organisation, you will be responsible for driving operational excellence and aligning our initiatives with our business objectives.
Key Responsibilities- Develop and implement strategic plans in collaboration with department heads.
- Oversee daily operations and improve existing processes to enhance efficiency.
- Analyse operational performance and identify areas for improvement.
- Manage budgets, forecasts, and resource allocation to support business goals.
- Ensure compliance with company policies and regulatory guidelines.
- Lead and mentor a team of operations staff to achieve performance targets.
- Provide reports and updates to senior management regarding operational performance.
- Analyse and handle client communications, listening to feedback and designing and implementing changes to drive 100% customer satisfaction.
- Manage recruitment initiatives and candidate on-boarding.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 3 years of experience in operations management or a similar role.
- Strong analytical and problem-solving skills to assess processes and performance.
- Self-motivated with meticulous attention to detail.
- Proficient in data analysis tools and performance management software.
- Excellent interpersonal and communication skills for stakeholder engagement.
- Demonstrated leadership abilities with experience managing teams.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
- Experience with modern Technology Solutions and Service models offered by MSPs.
- Recognition for your contribution to our company's success.
- A supportive team environment.
- A culture of innovation and change.
- Private Healthcare Plan.
- Pension Plan.
- Bonus Schemes.
- Work From Home.
- Birthday Holiday.
- Company Socials.
- Training & Development.
