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Technical Support Specialist
2 months ago
We are seeking a skilled Technical Support Specialist to join our team at Humnize. As a 2nd Line Engineer, you will be part of a talented resolution team, working closely with the response and escalation teams.
**Key Responsibilities:**
- Collaborate with the team to resolve technical issues for over 300 clients.
- Manage around 25 tickets per day, applying logical thinking and technical expertise to deliver solutions efficiently.
- Work closely with the response and escalation teams to ensure seamless issue resolution.
What We're Looking For
We're looking for a skilled and motivated individual with a passion for troubleshooting and finding solutions. The ideal candidate will have:
- A strong foundation in 365 Admin, Teams, PowerShell, Active Directory.
- Experience in Windows Server, Azure, and remote desktop services, Exchange admin.
- Basic knowledge of network troubleshooting.
- A full, clean UK driving license is essential for this role.
Why You Should Join
We offer a competitive salary of up to £32k, comprehensive benefits, and a hybrid working arrangement. Our company invests in its people, offering real career progression and comprehensive training support.
**Benefits Include:**
- Up to £32k salary
- Comprehensive benefits (25 days holiday, private health schemes, charity work opportunities)
- Hybrid working arrangement (2 days in the office per week)
- Real career progression
- Comprehensive Training Support