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Technical Support Specialist

2 months ago


Chippenham, Wiltshire, United Kingdom Humnize Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Humnize. As a 2nd Line Engineer, you will be part of a talented resolution team, working closely with the response and escalation teams.

**Key Responsibilities:**

  • Collaborate with the team to resolve technical issues for over 300 clients.
  • Manage around 25 tickets per day, applying logical thinking and technical expertise to deliver solutions efficiently.
  • Work closely with the response and escalation teams to ensure seamless issue resolution.

What We're Looking For

We're looking for a skilled and motivated individual with a passion for troubleshooting and finding solutions. The ideal candidate will have:

  • A strong foundation in 365 Admin, Teams, PowerShell, Active Directory.
  • Experience in Windows Server, Azure, and remote desktop services, Exchange admin.
  • Basic knowledge of network troubleshooting.
  • A full, clean UK driving license is essential for this role.

Why You Should Join

We offer a competitive salary of up to £32k, comprehensive benefits, and a hybrid working arrangement. Our company invests in its people, offering real career progression and comprehensive training support.

**Benefits Include:**

  • Up to £32k salary
  • Comprehensive benefits (25 days holiday, private health schemes, charity work opportunities)
  • Hybrid working arrangement (2 days in the office per week)
  • Real career progression
  • Comprehensive Training Support