Technical Solutions Specialist

2 weeks ago

Chippenham, Wiltshire, United Kingdom NEC Full time

Job Title: Technical Solutions Specialist

Job Summary:

We are seeking a highly skilled Technical Solutions Specialist to join our team at NEC Software Solutions. As a Technical Solutions Specialist, you will be responsible for providing technical assurance and oversight to help us deliver our solutions into live operational service for our suite of products across our entire customer portfolio.

Key Responsibilities:

  • Build, commission, and upgrade activities for NEC SWS DSX (ICCS), Vision & ControlWorks (CAD) product solutions.
  • Technical issue resolution of NEC SWS product suite of solution/s at both hardware and software levels.
  • Create, review, and update NEC SWS Engineering documentation, such as workplans, work instructions, and technical guides.
  • Presentation of technical solutions to internal and external audiences.
  • Provide technical assurance across multiple projects via gated review meetings and further interactions with all stakeholders, including technical sales/support and engineering.
  • Evaluate new product hardware and software in accordance with the product roadmap.
  • Extensive customer contact on both a technical and non-technical level, requiring a professional and adaptable approach to communication, interaction, and service.
  • A high level of autonomous working, expecting a high standard of personal time and task management.
  • Complete all activities within set deadlines and report any difficulties to achieve delivery milestones.
  • Present a professional approach and attitude to all work undertaken.

Requirements:

  • Ideal education to HND/HNC level or relevant industry experience with a number of years proven experience in a comparable role/s.
  • Experience within IT-focused server & client-based environments.
  • Experienced in troubleshooting and problem-solving.
  • Proven experience administering and working with Microsoft Windows client & server architecture (Windows 10, up to Server 2019 and beyond), primarily using DELL/HP hardware.
  • A good understanding of Microsoft Active Directory/Domain Architecture.
  • Great interpersonal communication and presentation skills.
  • Ability to work autonomously and as part of a team.
  • Experience using design and documentation tools MS Visio, also using MS Applications including Excel, Word.
  • A very high standard of written communication.
  • Proven experience deploying Microsoft Windows and server Operating Systems.
  • Working knowledge of MySQL/MSSQL (running backups, running queries, etc).
  • Proven knowledge and experience of virtualisation environments (Hyper-V or VMware).
  • Excellent customer service skills.
  • Proven experience working to ITIL best practices.

Benefits:

  • 25 days paid holiday with the option to buy/sell (FTE).
  • 4 x basic salary life assurance cover (with the option to increase cover at an additional cost).
  • A Group Pension Plan.
  • A selection of flexible benefits to suit your individual needs.

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