Helpdesk Team Manager
5 days ago
We are seeking a seasoned Team Manager to join Arcus Solutions on a permanent basis. As a key member of our operations team, you will be responsible for leading a team of 15 Planners and Desk Agents in delivering exceptional customer support.
**Key Responsibilities:**
- Coach and mentor team members to provide front-line support to clients, ensuring timely and efficient resolution of reactive and planned maintenance work orders.
- Manage team performance, setting and achieving KPIs, and providing accurate and concise reports to senior management.
- Collaborate with multiple clients and manage various projects simultaneously, adapting to changing priorities and complexities.
- Develop and maintain effective communication and problem-solving skills, ensuring seamless collaboration with cross-functional teams.
**What We Offer:**
- Competitive salary: £31,212 per annum
- Up to 4% bonus scheme, subject to achievement of targets
- Group personal pension scheme with matched contributions between 5% and 6%
- 25 Days Annual Leave + Bank Holidays
- Life Assurance
- Access to state-of-the-art training academy
- Funded Training Sponsorship Scheme
- Refer a Friend reward scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
**About Arcus Solutions:**
We are a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about excellence, and we are committed to fostering a culture of collaboration, innovation, and growth.
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