Senior Operations Manager

6 days ago


Redditch, Worcestershire, United Kingdom Arcus FM Careers Full time

We are seeking an experienced Team Leader to join our Contract Support team at Arcus FM Careers. As a key member of our team, you will be responsible for leading a team of contract support staff and helpdesk operatives, with a focus on delivering commercial activities and ensuring administrative tasks are completed in accordance with contractual and company expectations.

Key responsibilities include:

  • Commercial Activity Management: Ensure successful delivery of commercial activities, including overseeing administrative tasks and ensuring compliance with contractual and company expectations.
  • Operational Oversight: Monitor task completion, call handling, and ensure work is carried out in compliance with health and safety requirements and best working practices.
  • Commercial Processing: Take an active role in the commercial processing and monitoring of the account, including implementing corrective processes and procedures where necessary.
  • Reporting and Analysis: Support the delivery team through management reporting, data analysis, and client report collation on a periodic and ad hoc basis as required by the demands of the contract.
  • HR Support: Complete relevant HR processes, including notification of absence, holiday management, training needs, and completion of timesheets.

This is an exciting opportunity for an experienced Team Leader to join our team and contribute to the success of Arcus FM Careers. If you have a proven track record of leading teams and delivering commercial activities, we encourage you to apply for this role.


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