Helpdesk Team Manager
4 days ago
Arcus FM is seeking a seasoned Team Manager to lead our Helpdesk team in delivering exceptional service to our clients.
As a key member of our operations team, you will be responsible for coaching and mentoring a team of 15 Planners and Desk Agents to provide top-notch support to our clients.
Key Responsibilities:
- Lead a high-performing team to deliver results-driven service
- Develop and implement effective coaching and mentoring strategies to enhance team performance
- Collaborate with cross-functional teams to ensure seamless service delivery
- Monitor and analyze team performance metrics to drive continuous improvement
Requirements:
- Proven experience in team leadership and management
- Excellent communication and interpersonal skills
- Ability to analyze complex problems and develop effective solutions
- Strong understanding of service delivery principles and practices
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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