Helpdesk Team Manager

4 days ago


Redditch, Worcestershire, United Kingdom Arcus FM Full time
Job Overview

Arcus FM is seeking a seasoned Team Manager to lead our Helpdesk team in delivering exceptional service to our clients.

As a key member of our operations team, you will be responsible for coaching and mentoring a team of 15 Planners and Desk Agents to provide top-notch support to our clients.

Key Responsibilities:

  • Lead a high-performing team to deliver results-driven service
  • Develop and implement effective coaching and mentoring strategies to enhance team performance
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Monitor and analyze team performance metrics to drive continuous improvement

Requirements:

  • Proven experience in team leadership and management
  • Excellent communication and interpersonal skills
  • Ability to analyze complex problems and develop effective solutions
  • Strong understanding of service delivery principles and practices

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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