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Clinical Support Team Coordinator
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Clinical Support Team Coordinator
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Clinical Support Team Administrator
2 months ago
About the Role
We are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Norfolk & Suffolk Foundation NHS Trust. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our services.
Key Responsibilities
- Provide administrative support to our clinical team, including managing patient records, scheduling appointments, and coordinating communication with patients and families.
- Use electronic systems to input and access information as required by the clinical team, including SystmOne.
- Deal with and process patient referrals, liaising directly with General Practitioners and clinical staff.
- Liaise with clinical team members in relation to urgent referrals or other emergencies.
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- Take and process minutes for teams, contributing to effective communication and coordination.
- Deal with correspondence and communication, prioritizing and coordinating with the clinical team.
- Deal with telephone calls and general enquiries, maintaining an efficient message system and coordinating with team members.
- Liaise in a professional manner with each member of the team, providing relevant information.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect, and excellent customer service to all internal and external customers.
- Maintain own professional development portfolio and participate in appropriate training programs, ensuring annual attendance for mandatory training.
- Diary management as required for team members, including appointments, meetings, and regular commitments to assist in organizing the workload.
- Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
- Use set procedures to undertake administrative and secretarial functions around legislative procedures, including the Mental Health Act and Mental Capacity Act.
- Attend and contribute to internal and external meetings relevant to the post, as delegated by the line manager.
- Provide cover for other administrative staff during holidays and sickness, across the locality.
- Liaise with maintenance departments, as delegated by the line manager, regarding buildings and general maintenance.
- Liaise with IT departments, as delegated by the line manager, regarding problems or faults with electronic equipment.
- Be responsive, adaptable, and flexible to working across the locality bases.
- Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.
About Us
Norfolk & Suffolk Foundation NHS Trust is a welcoming, talented, friendly, and supportive team who like nothing better than sharing experiences and learning from each other. We pride ourselves on being a dynamic, responsive, and proactive organization, committed to providing high-quality, compassionate care to our patients.
Why Work for Us?
We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work, and we need dedicated individuals to support us on our journey. We have strong, established professional networks, coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?
The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns, and cities are packed full of history, independent cafes, shops, and theatres. We have excellent shopping, eating out, top-ranking schooling, and affordable house prices too.
