2nd Line Technical Support Specialist
4 days ago
Xact Placements Limited is seeking a skilled 2nd Line Service Desk Engineer to join their team in Bristol.
This is a hybrid opportunity that requires working 5 days a week, including weekends, which will be remote.
Main Responsibilities:
- Provide technical support to customers via phone and email while maintaining accurate records in the ticketing system.
- Manage escalated tickets from 1st line support members.
- Develop and maintain internal documentation.
- Visit customer sites as required.
Requirements:
- Experience in a similar role, preferably in an MSP environment.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Desktop & Server, Exchange, Active Directory, and 365.
- Knowledge of VMware/Hyper-V and configuring/supporting firewalls and switches.
- Familiarity with ITIL principles.
Compensation:
- Salary range: £27,000-£30,000 per annum, depending on experience.
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