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2nd Line Technical Support Specialist

2 months ago

Bristol, Bristol, United Kingdom Xact Placements Limited Full time

Xact Placements Limited is seeking a skilled 2nd Line Service Desk Engineer to join their team in Bristol.

This is a hybrid opportunity that requires working 5 days a week, including weekends, which will be remote.

Main Responsibilities:

  • Provide technical support to customers via phone and email while maintaining accurate records in the ticketing system.
  • Manage escalated tickets from 1st line support members.
  • Develop and maintain internal documentation.
  • Visit customer sites as required.

Requirements:

  • Experience in a similar role, preferably in an MSP environment.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Desktop & Server, Exchange, Active Directory, and 365.
  • Knowledge of VMware/Hyper-V and experience with configuring and supporting firewalls and switches.
  • Familiarity with ITIL principles.

Compensation:

  • Salary range: £27,000-£30,000 per annum, depending on experience.