Professional Services Consultant

2 days ago

StocktononTees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time

About the Role

The Graphic Communications Division of Fujifilm Corporation is the largest graphic distributor in the US, delivering world-class, state-of-the-art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and traditional Offset supplies. We are the industry leader in Color Standardization and G7 implementation.

Key Responsibilities

  • Provide consultative and technical support services for internal and external customers within an assigned territory.
  • Grow Professional Services Group (PSG) sales, install, and train customers on software applications unique to the graphics arts industry.
  • Support product lines by providing product review and problem resolution.
  • Promote and deliver consulting services to customers.
  • Provide technical information to customers.
  • Produce technical reports.
  • Perform field evaluation of new and/or test products.
  • Conduct product testing and evaluation at customer site.
  • Measure product performance against benchmarks.
  • Resolve escalated customer problems.
  • Disseminate essential product information to other departments.
  • Establish a strong working relationship with local managers to promote Professional Services offerings.
  • Coordinate training & delivery of Professional Services with customer and support team.
  • Perform on-site installation and configuring of software.
  • Develop strong proactive working relationships with internal sales representatives and customers.
  • Grow PSG revenue with new and existing customers by actively working on new opportunities, proposals, and upgrades with both Fujifilm Sales and Service groups.
  • Complete and submit activity information and paperwork timely to the appropriate group/department.
  • Attend training classes as needed for product updates and new products.
  • Maintain current technical knowledge of product offerings.
  • Provide training on essential product information both verbally and written.
  • Assist other PSAs and customers via phone to troubleshoot problems.
  • Sales assistance in demos and/or customer visits and proposals as required.
  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution.
  • Communicate technical issues to GCD management and technical support group.

Requirements

  • High School diploma or GED equivalent.
  • 5+ years graphic arts industry experience.
  • Experience with digital printing, color management, prepress products, and software applications.
  • Basic understanding of networking.
  • Field experience in software applications specific to the graphic arts industry.
  • Experience with specific products utilized in the graphic arts industry in the pre-press environment.
  • Knowledge of digital printing processes.
  • Outstanding customer service.
  • Ability to understand and instruct others in the color management process.
  • Excellent problem-solving and decision-making skills.
  • Industry knowledge related to graphic arts and workflow applications.
  • On-going knowledge in graphic arts software applications and a background and/or aptitude to learn the graphic arts field.
  • Ability to accurately evaluate customer's employees after training and provide feedback to owners.
  • Valid Driver's license.
  • Ability to travel ~80%.

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