Professional Services Consultant

2 months ago

StocktononTees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time

About the Role

Fujifilm Corporation is seeking a highly skilled and experienced Professional Services Consultant to join our team. As a key member of our Graphic Communications Division, you will be responsible for providing consultative and technical support services to internal and external customers within an assigned territory.

Key Responsibilities

  • Support product lines by providing product review and problem resolution
  • Promote and deliver consulting services to customers
  • Provide technical information to customers
  • Produce technical reports
  • Perform field evaluation of new and/or test products
  • Conduct product testing and evaluation at customer site
  • Measure product performance against benchmarks
  • Resolve escalated customer problems
  • Disseminate essential product information to other departments
  • Establish a strong working relationship with local managers to promote Professional Services offerings
  • Coordination of training & delivery of Professional Services with customer and support team
  • Perform on-site installation and configuring of software
  • Develop strong proactive working relationships with internal sales representatives and customers
  • Grow PSG revenue with new and existing customers by actively working on new opportunities, proposals and upgrades with both Fujifilm Sales and Service groups
  • Complete and submit activity information and paperwork timely to the appropriate group/department
  • Attend training classes as needed for product updates and new products
  • Maintain current technical knowledge of product offerings
  • Provide training on essential product information both verbally and written
  • Assist other PSAs and customers via phone to troubleshoot problems
  • Sales assistance in demos and/or customer visits and proposals as required
  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
  • Communicate technical issues to GCD management and technical support group
  • Perform related duties as assigned by manager

Requirements

  • High School diploma or GED equivalent
  • 5+ years graphic arts industry experience
  • Experience with digital printing, color management, prepress products and software applications
  • Basic understanding of networking
  • Field experience in software applications specific to the graphic arts industry
  • Experience with specific products utilized in the graphic arts industry in the pre-press environment
  • Knowledge of digital printing processes
  • Outstanding customer service
  • Ability to understand and instruct others in the color management process
  • Excellent problem-solving and decision-making skills
  • Industry knowledge related to graphic arts and workflow applications
  • On-going knowledge in graphic arts software applications and a background and/or aptitude to learn the graphic arts field
  • Ability to accurately evaluate customer's employees after training and provide feedback to owners
  • Possess necessary skills/attributes to include excellent communication skills (both verbal and written),
  • Working knowledge of Microsoft applications
  • Learn and become proficient on tools and software solutions to help in the growth of PSG revenue e.g., Salesforce, GQS, Asana and others.
  • Valid Driver's license
  • Ability to travel ~80%

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