Senior Operations Manager

1 week ago

Hinckley, Leicestershire, United Kingdom Penske Full time
Job Summary

We are seeking a highly skilled and experienced Senior Head of Regulatory Operations to join our team at Penske Logistics LLC. As a key member of our operations team, you will be responsible for providing operational leadership and ensuring the execution of daily tasks and activities in a manner consistent with company services and cost objectives.

Main Responsibilities
  • People Management
    • Communicate performance standards that are specific and measurable.
    • Interview hourly associates and provide recommendations for hire.
    • Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.
  • Operations Management
    • Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
    • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations.
    • Assist in new associate training.
    • Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift.
    • Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution.
    • Complete all necessary records and reports in a timely and accurate fashion.
  • Finance and Compliance
    • Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc.
    • Understand the relationship between decision-making and profitability.
    • Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
  • Safety and Risk Management
    • Ensure day-to-day management and associate activities are in alignment with the location safety strategy.
    • Provide associates with communication, training, feedback, and direction to ensure safe performance.
    • Ensure compliance with all applicable regulatory agencies and company policies and procedures.
  • Growth and Customer Experience
    • Understand the location-specific customer goals & objectives.
    • Ensure the customer knows that we are committed to helping them meet their objectives.
    • Determine areas that could benefit from Continuous Improvement efforts.
  • Fleet and Asset Management
    • Properly plan work assignments to ensure effective use of fleet/warehouse equipment.
    • Work with hourly associates to ensure they understand safe and efficient operation of equipment.

Requirements

  • 2 - 4 years related functional experience.
  • High School Diploma or equivalent required.
  • Bachelors Degree preferred.
  • Strong written/oral communication and organizational skills are required.
  • Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, and complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements

  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
  • While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

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