CRM Business Analyst

3 weeks ago


Stockport, Stockport, United Kingdom Williams Motor Group Full time
About the Role

We are seeking a highly skilled and motivated CRM Controller to join our team at Williams Motor Group. As a CRM Controller, you will play a vital role in ensuring a smooth customer journey from initial enquiry to customer satisfaction for both Sales and Aftersales services.

Key Responsibilities
  • Monitor data quality and produce reports to ensure accuracy and efficiency
  • Perform database maintenance and process enquiries in a timely manner
  • Record customer satisfaction surveys and provide feedback to improve services
  • Oversee the CRM Administrator and ensure their daily tasks are carried out to a high standard
Requirements

To be successful in this role, you will need:

  • Strong analytical skills and attention to detail
  • Excellent communication skills and ability to work with various departments
  • Proactive approach to problem-solving and ability to work independently
  • Experience of the motor industry (although not essential)
What We Offer

We offer a competitive salary, excellent working facilities, and a host of other employee benefits, including:

  • Up to 27 days holidays (based on length of service), plus 8 bank holidays
  • Pension scheme
  • Life assurance cover
  • Employee reward & recognition schemes
  • Annual children's Christmas party & staff party
  • Staff discounts
  • Subsidised prestige car scheme for employees
  • £1,000 referral award
  • Onsite parking
How to Apply

If you are a talented, motivated, and customer-focused individual looking to work for a prestigious company with strong family values, please apply now.


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