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Business Intelligence Analyst

2 months ago

Stockport, Stockport, United Kingdom Centrica Plc Full time
Senior Customer and Competitor Insights Analyst

We're seeking a highly skilled and innovative Senior Customer and Competitor Insights Analyst to join our team at Centrica Plc. As a key member of our Operational Excellence team, you will play a critical role in driving business improvements and shaping our operational strategy.

The Role:
  • Develop and lead an internal customer insights and external benchmarking capability for Net Zero and New Business, including process, methodology, structure, and operationalisation.
  • Analyse existing customer experience and competitors' operational delivery to inform Net Zero's operational strategy and prioritise business improvement activities.
  • Provide recommendations on future customer needs to shape the Net Zero consumer market along the adoption curve, influencing senior leaders.
  • Identify potential disruptors entering the market and advise on their operational delivery capability and ambition, supporting development of responses to protect and enhance Net Zero's market position.
  • Use analysis to hold delivery partners to account and provide recommendations on KPIs and wider performance metrics.
  • Make recommendations on where to focus Continuous Improvement and Transformation effort to deliver greatest step-change in operational performance for our customers and commercial outcomes for the business.
The Person Requirements:
  • Outstanding business analyst with experience in developing customer and competitor insight, able to process large data sets and translate both quantitative and qualitative data into clear, actionable insights.
  • Comfortable operating across multiple MI systems and able to manipulate data sets to deliver key insights.
  • Highly innovative in methodology and communication to deliver the most appropriate outputs in a fast-evolving business unit.
  • Exceptionally proactive – comfortable with minimal supervision and highly agile to changing work demands.

What We Offer:

  • Competitive salary and bonus potential
  • Employee Energy Allowance at 15% of the government price cap
  • Pension scheme
  • Company Funded Healthcare Plan
  • 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
  • Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

At Centrica Plc, we value diversity and actively seek to attract individuals with unique backgrounds and perspectives. We are dedicated to helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it