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CRM System Manager

2 months ago

Stockport, Stockport, United Kingdom Williams Motor Group Full time
About Williams Motor Group

We are a family-based business with over a century of experience, renowned for delivering exceptional aftersales support services in the North West.

Job Title: CRM Controller

We are seeking a talented individual to join our team as a CRM Controller, responsible for providing vital support to every department, ensuring a smooth customer journey from initial enquiry to customer satisfaction for both Sales and Aftersales services.

Key Responsibilities:
  • Monitoring data quality and producing reports
  • Database maintenance and processing enquiries
  • Recording customer satisfaction surveys
  • Overseeing the CRM Administrator and ensuring their daily tasks are carried out to a high standard
Requirements:
  • Strong analytical skills and excellent communication skills
  • Meticulous attention to detail
  • Proactive contributor to the Williams culture
What We Offer:
  • Competitive salary and benefits package
  • Excellent working facilities
  • Opportunities for career development and growth
  • Recognition and reward schemes

We are committed to providing a positive and inclusive work environment, where every staff member feels valued and supported. If you are a motivated and customer-focused individual looking to work for a prestigious company with strong family values, please apply now.