Case Administrator

5 days ago

Stevenage, Hertfordshire, United Kingdom Ministry of Justice Full time
Job Title: Case Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Case Administrator to join our team at the Ministry of Justice. As a Case Administrator, you will play a vital role in supporting our probation teams, helping to keep the public safe and giving people the chance to turn their lives around.

Key Responsibilities:

  • Provide administrative support to probation teams, ensuring efficient processes and maintaining accurate records.
  • Set up and maintain accurate people on probation and victim information on relevant databases.
  • Prepare, maintain, and collate case and other records, files, and management information in accordance with required standards.
  • Receive and distribute information and communications appropriately.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Deal fairly and effectively with people on probation, some of whom may be in crisis or distress.
  • Make practical arrangements such as appointments and directions for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.

Requirements:

  • Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals.
  • Ability to use databases and basic IT skills, including proficiency in MS Office Word and Excel.
  • Basic numeric skills and ability to work accurately with numbers.

Working Arrangements:

The Ministry of Justice offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home.

Benefits:

  • Annual Leave: 25 days on appointment, increasing to 30 days after five years' service, plus public holidays.
  • Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS).
  • Training: The Ministry of Justice is committed to staff development and offers extensive training opportunities.
  • Networks: Join employee-run networks for support and advice.
  • Family Friendly policies and flexible benefits.

Application Process:

Application sifting is expected to take place on week commencing: Interviews are currently taking place either face-to-face or remotely.

Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

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