Financial Services Corporate Administrator

2 weeks ago


Stevenage, Hertfordshire, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and experienced Corporate Services Administrator to join our team at Reed. As a key member of our Corporate Services team, you will provide administrative support to our clients and consultants, ensuring the highest level of service delivery.

Key Responsibilities:

  • Provide professional support to clients, consultants, and other team members, working independently and as part of a team.
  • Support consultants and clients on Group Risk and Healthcare schemes, Employee Benefits, and other products, including communication with clients.
  • Upload monthly pension contribution spreadsheets to providers, as required.
  • Deal with client, provider, and TPR on AE re-enrolment, as necessary.
  • Undertake annual review tasks, provide feedback, and coordinate resultant actions.
  • Liaise with the wider corporate team and support as required.
  • Engage with IO - INTELLIGENT OFFICE SYSTEM.
  • Assist with research, set up, and ongoing record keeping for secondary market Employee Benefits.
  • Deal with corporate client queries raised by employers, employees, insurers, or advisers.

Additional Responsibilities:

  • Be given more complex clients and cases, and may be responsible for monitoring other team members, identifying training requirements, and training new team members.
  • Represent the department or lead project work, as required.
  • Take ownership of implementing and embedding new processes resulting from project work.
  • Assist the Regional Corporate Services Manager with rolling out process changes, overseeing workload, resolving issues, and identifying complaints.
  • Deputise for the Regional Corporate Services Manager at meetings and with managerial duties.
  • Investigate and resolve errors.

Requirements:

  • Good communication skills, both verbal and written.
  • Broad knowledge of the financial services sector and relevant FCA regulations.

Benefits:

We offer a range of benefits, including 28 days' holiday, including Christmas.



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