Technical Support Specialist
4 weeks ago
Salary: £28,000 - £30,000 + overtime
Company Overview:
Major Recruitment Derby is collaborating with a prominent managed services provider known for its commitment to exceptional customer service and high-quality service delivery. The organization has attained ISO certification and holds Microsoft Gold Partner status.
Role Overview:
The ideal candidate will possess a minimum of three years of experience in a similar service desk role within a dynamic environment, preferably in managed services. This position is designed for individuals transitioning from Level 1 support, with some exposure to Level 2 inquiries and technical projects.
Key Responsibilities:
The successful applicant will be a driven individual with a solid grasp of infrastructure and server technologies, including:
- System networks
- Installation and maintenance
- Cloud infrastructure
- Network security
Essential Qualifications:
Applicants should have at least three years of professional experience in a comparable IT role, demonstrating a robust understanding of 1st and 2nd line service desk support, ideally within a managed services context.
Technical Skills Required:
- Proficient knowledge of Windows/Exchange servers and desktop operating systems
- Experience with Active Directory configuration and administration, along with strong networking skills (DNS/DHCP)
- Technical familiarity with O365, SharePoint, and OneDrive (administration and migration)
- Understanding of SQL Server
Benefits:
- 25 Days Annual Leave
- Company Pension Scheme
- Private Health Care
- Employee Discount Scheme
- Ongoing Training & Development, including industry certifications
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