Automation Support Specialist

3 days ago

Dudley, Dudley, United Kingdom Rentokil Initial Full time
About the Role

We are seeking a detail-oriented and technically proficient Automation Support Analyst to join our dedicated team at Rentokil Initial.

In this role, you will be responsible for ensuring the smooth operation of our Speed Applications and supporting our RPA platform. You will collaborate closely with various teams, including the Automation Team, IT, and business stakeholders, to deliver exceptional support, optimise automation performance, and contribute to the overall success of our organisation.

Key Responsibilities
  • Investigate and Resolve Issues: Take ownership of technical problems that arise within Rentokil-Initial applications and processes, conducting thorough investigations to identify root causes and implement effective solutions.
  • Monitor Support System: Actively monitor the ServiceNow support call logging system, ensuring that all incoming requests are promptly addressed and resolved within established service level agreements.
  • Ensure Platform Functionality: Continuously monitor the RPA platform to guarantee seamless process execution, proactively identifying and rectifying any issues that may impede operational efficiency.
  • Conduct Platform Maintenance: Perform regular maintenance tasks on the RPA platform to sustain optimal performance, including updates, configuration adjustments, and troubleshooting.
  • Provide MI Support: Generate and deliver Management Information (MI) reports to provide insights into automation performance, support metrics, and other relevant data for informed decision-making.
  • Assist with Application Administration: Contribute to the administration of business applications, particularly Onguard, ensuring that data is up to date and rules are implemented successfully.
  • Take Ownership of Support Issues: Demonstrate a strong sense of ownership by taking charge of support issues, seeing them through to resolution, and providing timely updates to stakeholders.
  • Interpret Customer Requirements: Collaborate with customers to understand their needs and requirements, offering support and guidance on potential solutions that leverage automation capabilities.
  • Evaluate Complex Issues: Work effectively within the team to escalate complex technical issues that require specialised expertise or cross-functional collaboration.
Requirements
  • Technical Proficiency: Possess knowledge of HTML, SQL, Google Apps Script, BigQuery, Android, Excel, or Automation Techniques, demonstrating a solid foundation in relevant technologies.
  • Analytical and Problem-Solving Skills: Exhibit strong analytical abilities and a structured approach to problem-solving, enabling effective troubleshooting and issue resolution.
  • Attention to Detail: Demonstrate meticulous attention to detail and accuracy in all aspects of work, ensuring high-quality outcomes and minimising errors.
  • Communication Skills: Possess excellent written and verbal communication skills, facilitating clear and concise interactions with team members, stakeholders, and customers.
  • Teamwork and Interpersonal Skills: Foster a collaborative and supportive team environment, building positive working relationships and contributing to a cohesive team dynamic.
  • Willingness to Learn: Exhibit a strong desire to learn and adapt to new software and technologies, staying abreast of industry advancements and continuously expanding technical expertise.

  • Accounting Support Specialist

    1 week ago

    Dudley, Dudley, United Kingdom Hays Specialist Recruitment Limited Full time

    Company Overview Hays Specialist Recruitment Limited is pleased to be working with a leading organisation who are looking to take on two Financial Operations Assistants to join a dynamic and growing business. Job Summary This is an exciting opportunity for a highly organised and detail-focused individual to join our client's finance team as a Financial...

  • Lead Support Specialist

    4 weeks ago

    Dudley, Dudley, United Kingdom Creative Support Full time

    Are you a compassionate, patient, and dedicated professional eager to create a meaningful difference in the lives of others? Our dynamic service is committed to delivering exceptional, person-centered assistance to individuals with learning disabilities residing in their own accommodations. We are seeking a skilled, innovative, and proactive senior...

  • Marketing Specialist

    3 days ago

    Dudley, Dudley, United Kingdom Concept Full time

    About the RoleWe are seeking a highly skilled and creative Marketing Specialist to join our team. As a Marketing Specialist, you will play a key role in developing and implementing our marketing strategy, working closely with our experienced Marketing Manager and Head of Marketing.Key ResponsibilitiesDevelop targeted content across a range of marketing...

  • Marketing Specialist

    4 days ago

    Dudley, Dudley, United Kingdom Concept Full time

    About the RoleWe are seeking a highly skilled and creative Marketing Specialist to join our team. As a Marketing Specialist, you will play a key role in developing and implementing our marketing strategy, working closely with our experienced Marketing Manager and Head of Marketing.Key ResponsibilitiesDevelop targeted content across a range of marketing...

  • Senior Care Support Specialist

    4 weeks ago

    Dudley, Dudley, United Kingdom Creative Support Full time

    Are you a compassionate, understanding, and dedicated professional eager to make a meaningful difference in the lives of others? Our dynamic service in Dudley is committed to delivering exceptional, individualized care and assistance to individuals with learning disabilities residing in their own accommodations. We are seeking a skilled, innovative, and...

  • Intervention Specialist

    6 days ago

    Dudley, Dudley, United Kingdom Hays Specialist Recruitment Full time

    About the RoleWe are seeking a highly skilled and dedicated Intervention Teacher to join our team of professionals in the Dudley area. As an Intervention Teacher, you will play a vital role in supporting students who require additional help in specific subjects.Key ResponsibilitiesWork closely with class teachers to identify areas where students need extra...

  • Intervention Specialist

    6 days ago

    Dudley, Dudley, United Kingdom Hays Specialist Recruitment Full time

    About the RoleWe are seeking a highly skilled and dedicated Intervention Teacher to join our team of professionals in the Dudley area. As an Intervention Teacher, you will play a vital role in supporting students who require additional help in specific subjects.Key ResponsibilitiesWork closely with class teachers to identify areas where students need extra...

  • Clinical Psychologist

    6 days ago

    Dudley, Dudley, United Kingdom Black Country Job Support Full time

    About the RoleWe are seeking a highly skilled Clinical/Counselling Psychologist to join our team at Black Country Job Support. As a key member of our team, you will play a vital role in providing specialist psychological care to individuals with complex mental health conditions.Key ResponsibilitiesProvide highly specialist psychological assessment and...

  • Clinical Psychologist

    7 days ago

    Dudley, Dudley, United Kingdom Black Country Job Support Full time

    About the RoleWe are seeking a highly skilled Clinical/Counselling Psychologist to join our team at Black Country Job Support. As a key member of our team, you will play a vital role in providing specialist psychological care to individuals with complex mental health conditions.Key ResponsibilitiesProvide highly specialist psychological assessment and...

  • Clinical/ Counselling Psychologist

    7 days ago

    Dudley, Dudley, United Kingdom Black Country Job Support Full time

    About the RoleWe are seeking a highly skilled Clinical/Counselling Psychologist to join our team at Black Country Job Support. As a key member of our team, you will play a vital role in providing specialist psychological care to individuals with complex mental health conditions.Key ResponsibilitiesProvide highly specialist psychological assessment and...

  • Clinical/ Counselling Psychologist

    6 days ago

    Dudley, Dudley, United Kingdom Black Country Job Support Full time

    About the RoleWe are seeking a highly skilled Clinical/Counselling Psychologist to join our team at Black Country Job Support. As a key member of our team, you will play a vital role in providing specialist psychological care to individuals with complex mental health conditions.Key ResponsibilitiesProvide highly specialist psychological assessment and...

  • Educational Support Specialist

    4 weeks ago

    Dudley, Dudley, United Kingdom ABC Teachers Full time

    ABC Teachers is in search of a skilled Educational Support Specialist to join our team in a specialized educational environment. In this role, you will collaborate with educators to develop creative strategies that assist students in their learning journey by tailoring educational experiences to meet individual needs. As a vital member of our expanding team,...

  • Administrative Support Specialist

    4 weeks ago

    Dudley, Dudley, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    Position Overview As an Administrative Support Specialist at Black Country Healthcare NHS Foundation Trust, you will play a pivotal role in delivering essential administrative assistance for the effective execution of the LDA Programme. Your responsibilities will include coordinating meetings, documenting minutes, processing purchase orders, and...

  • Data Warehouse Specialist

    1 week ago

    Dudley, Dudley, United Kingdom Venn Group Full time

    Job OverviewVenn Group is seeking a highly skilled Data Warehouse Specialist to join our team. As a key member of our organization, you will be responsible for maintaining, developing, and securing data and data warehouses hosted by our trusted partners.Key Responsibilities:Maintain and develop data and data warehouses to ensure seamless access and use by...

  • Data Warehouse Specialist

    6 days ago

    Dudley, Dudley, United Kingdom Venn Group Full time

    Job SummaryVenn Group is seeking a highly skilled Data Warehouse Specialist to join our team. As a key member of our organization, you will be responsible for maintaining, developing, and securing data and data warehouses hosted by our trusted partners.Key ResponsibilitiesMaintain and develop data and data warehouses to ensure seamless access and use by our...

  • Data Warehouse Specialist

    6 days ago

    Dudley, Dudley, United Kingdom Venn Group Full time

    Job SummaryVenn Group is seeking a highly skilled Data Warehouse Specialist to join our team. As a key member of our organization, you will be responsible for maintaining, developing, and securing data and data warehouses hosted by our trusted partners.Key ResponsibilitiesMaintain and develop data and data warehouses to ensure seamless access and use by our...

  • Marketing Specialist

    9 hours ago

    Dudley, Dudley, United Kingdom Concept Resourcing Full time

    Job DescriptionJob Title: Marketing ExecutiveCompany: Concept ResourcingJob Type: Full-timeLocation: Remote (with occasional office visits)About Us:Concept Resourcing is a specialist technology resourcing and consultancy company with over 20 years of experience. We employ over 250 people and are committed to growth and development.Job Summary:We are seeking...

  • Marketing Specialist

    12 hours ago

    Dudley, Dudley, United Kingdom Concept Resourcing Full time

    Job DescriptionJob Title: Marketing ExecutiveCompany: Concept ResourcingJob Type: Full-timeLocation: Remote (with occasional office visits)About Us:Concept Resourcing is a specialist technology resourcing and consultancy company with over 20 years of experience. We employ over 250 people and are committed to growth and development.Job Summary:We are seeking...

  • Residential Children's Support Specialist

    7 days ago

    Dudley, Dudley, United Kingdom Randstad Care Full time

    About the RoleWe are seeking a dedicated and passionate Support Worker to join our specialist team in Dudley. As a Support Worker, you will play a critical role in providing high-level support to children and young people in crisis, creating safe environments, and offering a deep understanding of how trauma and a young person's journey through life can...

  • Employment Support Specialist

    4 weeks ago

    Dudley, Dudley, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    Position OverviewEmployment Support SpecialistDepartment: Employment Support ServicesLocation: West MidlandsDirectorate: Strategy and PartnershipsBand: 5Contract Type: Fixed-term engagementReporting to: Employment Support Team LeaderKey ResponsibilitiesWe are looking for an Employment Support Specialist to join our Neurodiversity Service in the West...