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Hotel Reservations Specialist

3 months ago

East London, United Kingdom Town Hall Hotel & Apartments Full time

Exciting Opportunity: A remarkable position has opened up within the esteemed Town Hall Hotel & Apartments. We are in search of a personable and detail-oriented Hotel Reservations Specialist to enhance our thriving reservations team and contribute significantly to creating outstanding guest experiences.

About Our Establishment:

At Town Hall Hotel & Apartments, we embody the essence of luxury redefined. Our venue is a sanctuary that encourages guests to express themselves freely, providing a retreat from the conventional. Nestled in a desirable location, we are a sought-after haven, offering a unique blend of charm and sophistication, delivered with unparalleled service and attention to detail.

Exceptional Benefits for Our Hotel Reservations Specialist:

  • Attractive Monthly Service Charge Payment
  • Monthly Meal Allowance
  • Comprehensive Training and Development Programs
  • Discounts on Food and Beverages at our Restaurants
  • Special Employee Room Rates and Competitive Rates for Friends and Family
  • Exclusive Employee Rates with Partner Hotels Worldwide
  • Pension Scheme Eligibility After 3 Months of Employment
  • Employee Referral Program
  • Seasonal Staff Events

Key Responsibilities:

  • Guest Engagement: Handle incoming booking inquiries through various channels, offering guests comprehensive information about our offerings and availability.
  • Reservation Processing: Ensure accurate processing of reservations, including room bookings and special requests, while meticulously recording all details.
  • Customer Support: Deliver outstanding customer service by assisting guests with inquiries, modifications, and cancellations, maintaining a professional demeanor.
  • Sales Enhancement: Proactively promote hotel services, room upgrades, and special packages to enrich the guest experience and optimize revenue.
  • Administrative Duties: Support administrative functions related to reservations, including generating daily reports and managing booking records.
  • Interdepartmental Communication: Collaborate with various departments to ensure seamless service delivery, aligning guest needs with housekeeping, front desk, and food and beverage teams.
  • Issue Resolution: Address guest concerns promptly and professionally, ensuring a high level of guest satisfaction.

Ideal Candidate Profile:

  • Exceptional communication and interpersonal skills, both written and verbal.
  • High standards of grooming and a positive attitude towards work.
  • Flexibility, problem-solving abilities, and keen attention to detail.
  • Previous experience in a similar capacity is preferred.
  • Proficiency in reservation systems and Microsoft Office Suite.
  • Ability to work independently as well as collaboratively within a team.

In accordance with the requirements of the Asylum and Immigration Act, all applicants must be eligible to live and work in the UK. Documentation of eligibility will be required during the recruitment process.