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Digital Learning Content Specialist

2 months ago

Perivale, Greater London, United Kingdom Vonage Full time
Job Title: Digital Learning Content Designer

Vonage is seeking an experienced and innovative Digital Learning Content Designer to join our Sales and Support Enablement team within the Applications Group, focusing on Unified Communications and Contact Center solutions.

Key Responsibilities:
  • Design and develop engaging digital content across multiple platforms, using tools like Rise 360 and adhering to SCORM standards, to support Sales and Customer Care initiatives.
  • Collaborate closely with stakeholders in Sales, Customer Care, Marketing, and other functional areas to identify training needs and deliver business and product-focused learning solutions.
  • Manage large-scale training projects from inception to delivery, ensuring they meet strategic objectives and enhance sales capabilities.
  • Facilitate training as an instructor, designer, and internal consultant, providing top-notch training and support across the organization.
  • Develop recommendations for changes and improvements to training processes to ensure alignment with company objectives and philosophy.
  • Evaluate the effectiveness of training programs, gathering data to recommend enhancements that optimize learning outcomes.
  • Represent Sales Training to other internal departments, partners, customers, and third-party service providers.
  • Provide informal support and guidance to less experienced team members.
Required Qualifications:
  • Bachelor's degree in Digital Media, Graphic Design, Educational Technology, or related field.
  • 3+ years of experience in digital content creation within a technology or educational setting.
  • Proficient with SCORM standards and e-learning authoring tools like Rise 360.
  • Strong graphic design skills, including proficiency in Adobe Creative Suite, Camtasia, Audacity, etc.
  • Significant experience with Learning Management Systems (LMS), including configuration and problem-solving.
  • Solid understanding of learning sciences, design principles, and the ADDIE model.
  • Excellent written and verbal communication skills.
  • Strong organizational and project and time management skills.
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic, innovative, and supportive environment
  • Professional development and career growth opportunities
  • Employee Resource Groups