Digital Learning Content Designer

3 weeks ago

Perivale, Greater London, United Kingdom Vonage Full time

At Vonage, we're seeking a talented Digital Learning Content Designer to join our Sales and Support Enablement team within the Applications Group, focusing on Unified Communications and Contact Center solutions.

Key Responsibilities:

  • Design and develop engaging digital content across multiple platforms, using tools like Rise 360 and adhering to SCORM standards, to support Sales and Customer Care initiatives.
  • Collaborate closely with stakeholders in Sales, Customer Care, Marketing, and other functional areas to identify training needs and deliver business and product-focused learning solutions.
  • Manage large-scale training projects from inception to delivery, ensuring they meet strategic objectives and enhance sales capabilities.
  • Facilitate training as an instructor, designer, and internal consultant, providing top-notch training and support across the organization.
  • Develop recommendations for changes and improvements to training processes to ensure alignment with company objectives and philosophy.
  • Evaluate the effectiveness of training programs, gathering data to recommend enhancements that optimize learning outcomes.
  • Represent Sales Training to other internal departments, partners, customers, and third-party service providers.
  • Provide informal support and guidance to less experienced team members.

Required Qualifications:

  • Bachelor's degree in Digital Media, Graphic Design, Educational Technology, or related field.
  • 3+ years of experience in digital content creation within a technology or educational setting.
  • Proficient with SCORM standards and e-learning authoring tools like Rise 360.
  • Strong graphic design skills, including proficiency in Adobe Creative Suite, Camtasia, Audacity, etc.
  • Significant experience with Learning Management Systems (LMS), including configuration and problem-solving.
  • Solid understanding of learning sciences, design principles, and the ADDIE model.
  • Excellent written and verbal communication skills.
  • Strong organizational and project and time management skills.

Preferred Qualifications:

  • Experience in the UC/CC industry
  • Knowledge of AI applications in learning
  • Experience in video production and editing

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work in a dynamic, innovative, and supportive environment
  • Professional development and career growth opportunities
  • Employee Resource Groups

How to Apply:

Please submit your resume, cover letter, and a portfolio of relevant work samples through our online application portal. Ensure your portfolio demonstrates your expertise in digital content creation, especially in educational technologies and graphic design.

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