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Butler, Luxury Hotel

2 months ago

London, Greater London, United Kingdom Accor Full time
Job Title: Butler

Join our esteemed team at The Savoy, a Fairmont Managed Hotel, as a Butler. As a renowned leader in the hospitality industry, we pride ourselves on delivering outstanding service and excellence. Our hotel has a rich history, having played host to royalty, world leaders, and legends of the stage and screen.

Job Summary:

We are seeking a highly skilled and experienced Butler to join our team. The successful candidate will be responsible for delivering exceptional, seamless guest service experiences and creating memorable personalization at every opportunity. This will involve building meaningful relationships with our guests throughout their stay, securing their future loyalty.

Key Responsibilities:
  • Deliver a 5-star luxury guest experience, characterized by flawless efficiency and authentic emotional connection.
  • Take ownership of any guest request, seeing it through until completion.
  • Maximize internal communication networks, adapting to new working methods, and supporting all key players to ensure a smooth guest journey.
Requirements:
  • 1-3 years' experience in a luxury hospitality environment.
  • Excellent customer service skills.
  • Excellent communication skills, both spoken and written, with the ability to communicate effectively with people of all levels.
  • Enthusiastic and positive personality with the ability to build trusting relationships.
  • Ability to multitask and problem-solve in a fast-paced environment.
  • Keen eye for detail.
  • Previous experience of guest complaint handling and going the extra mile to meet guest needs.
  • Flexibility to work different shifts, including night shifts.
  • Knowledge of OPERA PMS.
What We Offer:
  • Competitive salary and benefits, including pension and life assurance.
  • 31 days of holiday, including public holidays (increasing to 33 days after 5 years).
  • Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox.
  • Special rates for Savoy colleagues and their friends and family, and discount across Accor hotels worldwide.
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends and family.
  • Free stay at The Savoy after successful completion of probation.
  • 50% discount at our iconic American and Beaufort Bars.
  • 50% discount at our world-famous Afternoon Tea.
  • 50% discount at our spa and florist.
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
  • Laundry services and dry cleaning for uniformed and non-uniformed colleagues.
  • Colleague gym facility and Virgin Active gym membership discount.
  • Employee assistance programme.
  • Annual optician reimbursements for eye tests and glasses.
  • English language classes.
  • Colleague restaurant.
  • Local F&B, retail, and gym discounts.
  • Interfaith prayer room.
  • Wellness room.
  • Cycle to work scheme.