Butler, Luxury Hotelier

3 weeks ago

London, Greater London, United Kingdom Accor Full time
Job Title: Butler

Join our team as a Butler at The Savoy, a Fairmont Managed Hotel, and be part of a renowned leader in the hospitality industry. As a Butler, you will be responsible for delivering exceptional, seamless guest service experiences and creating memorable personalization at every opportunity.

Key Responsibilities:
  • Passionately and expertly create a 5-star luxury guest experience, characterized by flawless efficiency and authentic emotional connection.
  • Take ownership of any guest request, seeing it through until completion.
  • Maximize internal communication networks, adapting to new working methods, and supporting all key players to ensure a smooth guest journey.
Requirements:
  • 1-3 years' experience in a luxury hospitality environment.
  • Excellent customer service skills.
  • Excellent communication skills, both spoken and written, with the ability to communicate effectively with people of all levels.
  • Enthusiastic and positive personality with the ability to build trusting relationships.
  • Ability to multitask and problem-solve in a fast-paced environment.
  • Keen eye for detail.
  • Previous experience of guest complaint handling and going the extra mile to meet guest needs.
  • Flexibility to work different shifts, including night shifts.
  • Knowledge of OPERA PMS.
What's in it for you?
  • Competitive salary and benefits, including pension and life assurance.
  • 31 days of holiday, including public holidays (increasing to 33 days after 5 years).
  • Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox.
  • Special rates for Savoy colleagues and their friends and family, and discounts across Accor hotels worldwide.
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends and family.
  • Free stay at The Savoy after successful completion of probation.
  • 50% discount at our iconic American & Beaufort Bars.
  • 50% discount at our world-famous Afternoon Tea.
  • 50% discount at our spa and florist.
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
  • Colleague gym facility and Virgin Active gym membership discount.
  • Employee assistance programme.
  • Annual optician reimbursements for eye tests and glasses.
  • English language classes.
  • Colleague restaurant.
  • Local F&B, retail, and gym discounts.
  • Interfaith prayer room.
  • Wellness room.
  • Cycle to work scheme.

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