Restaurant Operations Manager
4 weeks ago
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Pullman Tbilisi Axis Towers. As a key member of our Food and Beverage department, you will be responsible for leading our restaurant team to deliver exceptional service and culinary experiences to our guests.
The ideal candidate will have a proven track record of success in a similar role, with a strong focus on leadership, customer satisfaction, and team development. You will be responsible for motivating and directing the work of all employees in the restaurant, developing and maintaining training programs, and reviewing the competition to identify opportunities to strengthen our F&B operations.
If you are a passionate and results-driven professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Lead and motivate the restaurant team to deliver exceptional service and culinary experiences
- Develop and maintain training programs to ensure a high degree of staff professionalism
- Review the competition and identify opportunities to strengthen the F&B operations core
- Enhance our competitive advantage through innovative ideas and strategies
- Comply with all brand standards and departmental SOPs
- Conduct daily role plays and ensure employees adhere to grooming standards
- Manage the storage areas for proper supplies, organization, and cleanliness
- Control stock of all equipment in the restaurant
- Regularly inspect food and beverage quality
- Check all equipment on a daily basis, ensuring compliance with hygiene regulations and maintain the cleanliness of workstation and chillers
- Liaise with stewarding on inventory and breakage control
- Ensure cash operations, administrations, and audits are aligned to Pullman procedures, in line with the brand's internal audit guidelines
Requirements
- Excellent leadership and training skills with a strong focus on customer satisfaction
- 3 years' experience in a busy, high-volume restaurant, preferably in an international hotel chain
- Proficient in English language
- Passion for providing exceptional levels of service
- Enthusiastic and positive personality with ability to build strong relationships
- Strong interpersonal skills and attention to detail
- High degree of professionalism, commercial, and creative capabilities, energy, and determination
- Proven organizational skills, able to set and meet deadlines with quality results
- Computer literate with strong skills in Microsoft Office
About Us
Pullman Hotels & Resorts is a global leader in the hospitality industry, delivering a unique experience to today's hyper-connected global nomads. As part of Accor Group, we offer a dynamic and inclusive work environment that values diversity and promotes growth and development.
We are committed to making Pullman Hotels & Resorts an exciting and innovative place to be, and we invite you to join our team as a Restaurant Operations Manager. Apply now and take the first step towards a rewarding career with us.
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