Front of House Team Leader

2 days ago

Northampton, Northamptonshire, United Kingdom Wells & Co Full time
Front of House Team Leader Opportunity

We are seeking a talented and motivated Front of House Team Leader to join our team at The Red Lion in East Haddon. As a key member of our hospitality team, you will be responsible for delivering an exceptional customer experience and ensuring the smooth operation of our front of house service.

What We Offer
  • Competitive hourly salary
  • 28 days holiday
  • Company Pension scheme
  • Retail and Beer discounts
  • Refer a friend Bonus
  • Meals on duty
  • Employee assistance programme
  • Benefits portal
  • Career development programme
  • Fun culture surrounded by a supportive team
  • Great working environment and great prospects
Your Role

As a Front of House Team Leader, you will be responsible for:

  • Taking responsibility for the customer journey, ensuring their experience is second to none
  • Taking accurate orders and working closely with kitchen staff
  • Ensuring payments and receipts are correct
  • Confidently recommending menu and drinks offerings
  • Observing service and standards and reporting any incidents or issues
  • Being a supportive and proactive leader
Requirements
  • Previous Leadership experience in a hospitality or customer facing environment
  • Enthusiasm and passion for food and beer
  • The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
  • A result driven and ambitious individual keen to develop your career and your teams

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