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Restaurant Operations Manager
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Restaurant Operations Manager
2 months ago
Restaurant Operations Manager - Cwmbran, Torfaen
We are seeking a highly skilled Restaurant Operations Manager to join our team at German Doner Kebab. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and driving business growth.
Key Responsibilities:
- Implement and maintain brand standards and policies to ensure consistency across all locations.
- Develop and lead a high-performing team to deliver industry-leading guest service and sales results.
- Manage restaurant operations, including scheduling, employee management, and inventory control.
- Ensure compliance with food safety and health and hygiene standards.
- Monitor market trends and competitor activity to stay ahead of the competition.
- Manage controllable costs to maintain profitability and drive business growth.
- Provide excellent management guidance and training to team members.
- Maintain a secure, safe, and healthy environment for team members and guests.
- Develop and implement performance management and team member loyalty initiatives.
- Provide training and development opportunities to team members to enhance their skills and knowledge.
- Stay up-to-date with business performance, new initiatives, and any issues that may impact performance.
- Understand and implement guest recovery procedures to ensure exceptional guest experiences.
- Identify and understand guest requirements to drive business growth and improve guest satisfaction.
Requirements:
- Proven experience in restaurant operations management, preferably in a fast-paced and dynamic environment.
- Strong leadership and management skills, with the ability to develop and lead high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, guests, and stakeholders.
- Ability to work in a fast-paced environment, with a strong focus on delivering results and driving business growth.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Knowledge of food safety and health and hygiene standards, with the ability to ensure compliance.
- Ability to work flexible hours, including evenings and weekends, as required.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- The chance to work for a leading brand in the casual dining market.
