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Restaurant Operations Manager
2 months ago
Restaurant Operations Manager
The German Doner Kebab team is seeking a skilled Restaurant Operations Manager to support the General Restaurant Manager in ensuring the store runs efficiently and profitably. As a key member of the management team, you will lead, coach, and inspire team members to deliver exceptional customer service and maintain high standards of quality control, hygiene, and safety.
Key Responsibilities:
- Action restaurant sales levels and profitability
- Action marketing activities, such as promotional events and discount schemes
- Prepare reports at the end of the shift/week, including staff control, food control, wastage, and sales
- Create and execute plans for departmental sales, profit, and staff development
- Inspect supplies, equipment, and work areas to ensure conformance to established GDK standards
- Provide staff training and ongoing support of staff members
- Ensure store staff are always well-groomed and smart ready for work
- Ensure storage areas are secure, neat, and clean at all times
- Maintain the food standard and presentation in accordance with GDK standards
- Meet and greet customers whenever possible
- Make sure customers are enjoying their GDK meals and take action to correct any customer queries or complaints
- Thoroughly train staff regarding fire and safety procedures
- Identify possible additional revenue opportunities
- Prepare duty rosters maintaining the cleanliness and hygiene procedures
- Assist other staff where and when required
- Ensure wastage is kept to a minimum
- Ability to work in a team and talent for motivating others, have excellent customer service skills, and importantly the ability to remain calm under pressure
- Hold a basic Food Hygiene Certificate
- Conduct a daily staff briefing and ensure the staff is punctual and available for each shift
- Monitor and record temperature of freezers and chillers every hour on the hour
- Arrange any store maintenance when required
- To support and adhere to the equal opportunities policy of the company
- Care in service to avoid accidents
- Ensure cash/credit card security
- To carry out any other reasonable duties within the overall function of the job
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
