Business Operations Manager
4 days ago
Overview
We are seeking an experienced Business Operations Manager to join our team at Hollywood Bowl Group.
This is an exciting opportunity for a skilled professional to take on a leadership role and contribute to the success of our business.
Key Responsibilities
- Lead and manage a team of operations staff to deliver exceptional customer experiences and ensure efficient center operations
- Develop and implement operational strategies to drive business growth, improve customer satisfaction, and increase revenue
- Collaborate with the management team to achieve business objectives, including sales targets, customer service excellence, and operational efficiency
- Ensure compliance with company policies, procedures, and regulatory requirements
- Manage budgets, forecasts, and performance metrics to drive business success
- Identify opportunities for process improvements and implement changes to enhance operational efficiency
- Develop and maintain strong relationships with center staff, customers, and stakeholders to promote a positive and supportive work environment
- Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement
Requirements
- 5+ years of experience in a leadership or management role, preferably in the leisure, hospitality, or retail industry
- Proven track record of driving business growth, improving customer satisfaction, and increasing revenue
- Excellent leadership, communication, and interpersonal skills
- Strong analytical, problem-solving, and decision-making skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays
- Strong knowledge of business operations, including finance, marketing, and human resources
- Ability to work independently and as part of a team
- Willingness to learn and take on new challenges
About Hollywood Bowl Group
Hollywood Bowl Group is a leading provider of experiential entertainment, operating 74 centers across the UK and 13 centers in Canada.
We are passionate about delivering exceptional customer experiences and creating a fun and supportive work environment.
Our company values diversity and inclusion, and we are committed to creating a workplace that promotes equal opportunities and recognizes individual differences.
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Flexible working arrangements and work-life balance
- Discounts on food, drinks, and merchandise
- Free games vouchers and employee assistance program
- Opportunities to work in a dynamic and fast-paced environment
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