Business Operations Manager

4 days ago


Cwmbran, Torfaen County Borough, United Kingdom Hollywood Bowl Full time

Overview


We are seeking an experienced Business Operations Manager to join our team at Hollywood Bowl Group.


This is an exciting opportunity for a skilled professional to take on a leadership role and contribute to the success of our business.


Key Responsibilities



  • Lead and manage a team of operations staff to deliver exceptional customer experiences and ensure efficient center operations
  • Develop and implement operational strategies to drive business growth, improve customer satisfaction, and increase revenue
  • Collaborate with the management team to achieve business objectives, including sales targets, customer service excellence, and operational efficiency
  • Ensure compliance with company policies, procedures, and regulatory requirements
  • Manage budgets, forecasts, and performance metrics to drive business success
  • Identify opportunities for process improvements and implement changes to enhance operational efficiency
  • Develop and maintain strong relationships with center staff, customers, and stakeholders to promote a positive and supportive work environment
  • Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement

Requirements



  • 5+ years of experience in a leadership or management role, preferably in the leisure, hospitality, or retail industry
  • Proven track record of driving business growth, improving customer satisfaction, and increasing revenue
  • Excellent leadership, communication, and interpersonal skills
  • Strong analytical, problem-solving, and decision-making skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
  • Strong knowledge of business operations, including finance, marketing, and human resources
  • Ability to work independently and as part of a team
  • Willingness to learn and take on new challenges

About Hollywood Bowl Group


Hollywood Bowl Group is a leading provider of experiential entertainment, operating 74 centers across the UK and 13 centers in Canada.


We are passionate about delivering exceptional customer experiences and creating a fun and supportive work environment.


Our company values diversity and inclusion, and we are committed to creating a workplace that promotes equal opportunities and recognizes individual differences.


What We Offer



  • Competitive salary and benefits package
  • Opportunities for professional development and career growth
  • Flexible working arrangements and work-life balance
  • Discounts on food, drinks, and merchandise
  • Free games vouchers and employee assistance program
  • Opportunities to work in a dynamic and fast-paced environment


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