Restaurant Operations Manager
4 days ago
Restaurant Operations Manager
The German Doner Kebab team is seeking a skilled Restaurant Operations Manager to support the General Restaurant Manager in ensuring the smooth operation of our restaurant. As a key member of the management team, you will be responsible for leading, coaching, and inspiring our team members to deliver exceptional customer service and maintain high standards of quality and hygiene.
Key Responsibilities:
- Action and implement business performance plans set by the Restaurant Manager
- Monitor and control restaurant sales levels and profitability
- Coordinate marketing activities, such as promotional events and discount schemes
- Prepare and present reports on staff control, food control, wastage, and sales
- Develop and execute plans for departmental sales, profit, and staff development
Stock Control:
- Order and requisition food and other supplies to ensure efficient operation
- Coordinate stock deliveries and maintain accurate records
- Inspect supplies, equipment, and work areas to ensure conformance to established standards
Training and Development:
- Provide staff training and ongoing support to ensure staff are well-groomed and smart ready for work
- Ensure storage areas are secure, neat, and clean at all times
- Maintain high standards of quality control, hygiene, sanitation, health, and safety
- Meet and greet customers, investigate and resolve customer queries and complaints
Other Responsibilities:
- Identify additional revenue opportunities
- Knowledge of ingredients and cooking methods
- Prepare duty rosters and maintain cleanliness and hygiene procedures
- Assist other staff where required
- Ensure wastage is kept to a minimum
- Ability to work in a team, motivate others, and provide excellent customer service
- Hold a basic Food Hygiene Certificate
- Conduct daily staff briefings and ensure staff punctuality
- Monitor and record temperature of freezers and chillers
- Arrange store maintenance when required
- Support and adhere to the equal opportunities policy
- Care in service to avoid accidents
- Ensure cash/credit card security
This job description is not an exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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