IT Support Specialist

1 month ago


Aylesbury, Buckinghamshire, United Kingdom Signet Resources Full time

About the Role:

We are seeking a skilled System Support Analyst to provide first-line support for users in line with ITIL processes.

The ideal candidate will have strong communication skills, a knack for solving problems, and a solid background in ITIL processes.

Key Responsibilities:

  • Provide first-contact support for users regarding ITIL functions including requests, asset management, change, and problem management.
  • Liaise with 3rd-party IT infrastructure suppliers and service providers to escalate issues and manage service delivery.
  • Communicate IT system and service activities across business areas to ensure transparency and business alignment.
  • Conduct Information Security and Data Protection control checks as part of daily operations.
  • Respond promptly to Cyber Security alerts from the Security Operations Centre (SOC).
  • Triage service requests, raise tickets with internal and external teams, and ensure timely resolution.
  • Oversee 3rd-party technology supplier responses to incidents, changes, requests, and other IT-related issues.

This is a fantastic opportunity to grow your career in a fast-paced and collaborative environment.



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