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Insurance Assistant

2 months ago

Swansea, City and County of Swansea, United Kingdom ERS Full time

About the Role

We're seeking a talented and motivated individual to join our ERS Motor Insurance Team in Swansea as an Assistant Underwriter.

As a leading specialist motor insurer in the UK, we're committed to providing exceptional customer service and delivering innovative solutions to our clients.

This is an entry-level position that offers full training and continuous development opportunities, making it an ideal choice for those looking to start their career in the insurance industry.

Key Responsibilities

  • Work closely with insurance brokers and direct clients to handle new enquiries, amendments to existing policies, and policy renewals.
  • Act as a key liaison between the business and our customers, providing regular updates on every stage of the process.
  • Maintain effective working relationships with brokers and other stakeholders.
  • Produce policy documentation, creating and issuing correspondence to customers and brokers.
  • Build your knowledge of our products and services to become a subject matter expert.
  • Contribute to a culture of change as an individual and as a team member.

Desirable Skills and Experience

  • The ability to work both as part of a team and independently.
  • A set of interpersonal skills that enable you to work successfully with clients by phone or correspondence.
  • A keen eye for detail and high level of accuracy.
  • A deep understanding of what good customer service involves.
  • Excellent organisational skills and the ability to prioritise.
  • The drive to continually improve the way we work and the services we provide.

What We Offer

  • Training and Support
  • Flexible employee benefits, including a range of discounts from retailers
  • Bonus opportunities
  • Annual salary review
  • Opportunities to progress your career with ERS
  • Cert CII Apprenticeship Qualifications Fully Funded (if desirable)
  • Paid volunteering days
  • Vibrant Swansea office location with hybrid working