Part Time Weekend Claims Specialist

3 weeks ago


Swansea, City and County of Swansea, United Kingdom Admiral Insurance Plc Full time

We're seeking talented individuals with a keen eye for detail and excellent customer service skills to join our part-time weekend team in our busy Service department as FNOL handlers.

As a Claims Handler, you'll support customers when they need us most, from minor mishaps to major accidents. You'll make a difference, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible.

Our dedicated internal training team will equip you with all the necessary knowledge. You'll work with a laptop from day one and assistance will always be available.

After comprehensive training, you'll join an FNOL team and start taking calls and setting up new claims, both via phone and online, with the help and support of your colleagues. You'll offer advice and guidance on additional services and benefits available during the claims process.

Key Responsibilities:

  • Communicate with customers via telephone or email.
  • Provide a first-class service, displaying compassion and empathy when our customers need us most.
  • Make a difference, whether through customer interactions or making the workplace an even better place to be.

These roles will be hybrid, with a minimum of office days a month. You'll have the opportunity to split your time between office and home working to make the most of our interactive and vibrant office culture.

Our starting salary is £, (pro rata) and after your first year, you'll be eligible to receive up to £, (pro rata) free company shares annually, plus excellent Admiral benefits.

Why Choose Admiral?

As the largest department within Admiral, Claims can offer you a wide range of exciting opportunities, not just as a job, but as a career. Whether your aspirations lie in management or you're eyeing roles in Tech or Analytics, the Claims department serves as an excellent pathway to launch your career.

Flexibility and work-life balance are important to us, hence why your time will be divided between home and the office.

Admiral has an honest, open culture that's focused on four key areas: communication, equality, reward, and fun. We believe that 'People who like what they do, do it better'; culture is at the foundation of working for Admiral.



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