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Client Relationship Manager, Reuters Events

2 months ago

London, Greater London, United Kingdom Thomson Reuters Full time

About the Role

We are seeking a highly skilled Customer Relationship Manager to join our team at Thomson Reuters. As a key member of our Account Management team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Develop and implement customer-centric strategies to ensure seamless customer experiences across all touchpoints.
  • Collaborate with cross-functional teams to identify and address customer needs, and implement process improvements to drive customer satisfaction.
  • Build and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions to meet their objectives.
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with internal stakeholders to ensure alignment and effective communication of customer needs and expectations.
  • Contribute to the development of business strategies and plans to drive customer acquisition and retention.

About You

To be successful in this role, you will have:

  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and address customer needs and drive process improvements.
  • A customer-centric mindset, with a passion for delivering exceptional customer experiences and driving business growth.

What We Offer

As a Customer Relationship Manager at Thomson Reuters, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a range of benefits, including:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for professional development and growth, including training and education programs.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.

Join Our Team