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Retail Store Manager

2 months ago

Chichester, West Sussex, United Kingdom Moss Full time
About Us

Moss is a leading menswear brand that has been in operation for over 170 years. Our vision is to be admired for our craft, experience, and sustainability. We are not just a brand, but a partner for individuals who value quality and style.

Job Summary

We are seeking an experienced Retail Store Manager to lead our store operations and drive business growth. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of store performance.

Key Responsibilities
  • Customer Experience: Create a welcoming and engaging store environment that exceeds customer expectations. Ensure all colleagues are equipped to deliver a consistent customer journey.
  • Store Performance: Drive sales growth, manage inventory, and maintain a high level of store appearance. Identify opportunities to improve store operations and implement changes to drive business results.
  • Team Leadership: Lead, develop, and motivate a high-performing team. Provide regular coaching, feedback, and training to ensure colleagues have the skills and knowledge to succeed.
  • Business Development: Identify opportunities to drive business growth through sales, marketing, and customer engagement initiatives. Collaborate with the sales team to develop and implement sales strategies.
  • Visual Merchandising: Develop and maintain visually appealing store displays that showcase our products and brand aesthetic.
  • Inventory Management: Manage inventory levels, ensure accurate stock counts, and minimize stock loss.
  • Operational Excellence: Ensure all store operations are running smoothly, including delivery and stock handling.
Requirements
  • Experience: Proven experience in retail operations and customer service, with a strong background in leading high-performing teams.
  • Knowledge: Knowledge of global fashion trends, inclusive tailoring, and data analytics. Experience with sales and performance insights to drive store success.
  • Skills: Excellent communication and relationship-building skills, with the ability to inspire and motivate colleagues. Strong business acumen and ability to drive business growth.
What We Offer
  • Competitive Salary: A competitive salary and bonus scheme.
  • Employee Benefits: Access to employee benefits, including employee discount, season ticket loan, cycle to work scheme, and discounted gym membership.
  • Professional Development: Opportunities for professional development and career growth.