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Customer Service Representative

2 months ago

South Yorkshire, United Kingdom Solus Accident Repair Centres Full time

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team at Solus Accident Repair Centres as a Customer Service Representative. As a key member of our aftersales team, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Provide exceptional customer service and support to our customers, responding to their queries and concerns in a timely and professional manner.
  • Work closely with our repair teams to ensure that vehicles are collected, repaired, and returned to our customers in a timely and efficient manner.
  • Source and procure vehicle parts and accessories as required.
  • Plan and coordinate transportation for vehicles as needed.
  • Collaborate with our sales team to identify opportunities to promote customer satisfaction and loyalty.
  • Contribute to the development and implementation of processes and procedures to improve customer service and satisfaction.

Requirements:

  • Strong customer service background with a proven track record of delivering exceptional customer experiences.
  • Driving experience with the ability to drive all types of customer vehicles (car or long wheel-based vans, auto or manual).
  • Clean Full UK Driver's licence.
  • Excellent organisational and communication skills.
  • PC literate with experience of using customer relationship management systems.
  • Passionate about delivering exceptional customer service and committed to continuous improvement.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a strong focus on customer service and satisfaction.