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German Language Customer Service Representative
2 months ago
German-Speaking Customer Support Advisor (Temp to Perm)
Our client is a forward-thinking and rapidly expanding organisation in Oxford. They have a hardworking but friendly team, with lots of personal development and progression opportunities. Current employees have commented that the atmosphere and culture is supportive with a dynamic family feel.
Responsibilities
- Building rapport and strong relationships with clients by providing advice and support throughout the onboarding process.
- Making around 50 outbound calls per day to customers to explain the benefits of the service; assisting with the registration and renewal process.
- Logging and maintaining customer records.
- Providing first line support, including IT and process issues, concerns, updates on application and status.
- Working to consistently meet and exceed personal call targets relating to call rates.
Requirements
- Native or fluent German-speaker.
- Charismatic, confident and able to pick up information quickly in order to provide high quality service to customers.
- Previous experience in a customer service environment.
- Proven track record of working to deadlines and targets.
- Excellent communication and interpersonal skills.
- Ability to adapt to the needs of a growing business.