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German Language Customer Service Representative

2 months ago


Oxford, Oxfordshire, United Kingdom allen-associates Full time
{"title": "German-Speaking Customer Support Advisor", "description": "

German-Speaking Customer Support Advisor (Temp to Perm)

Our client is a forward-thinking and rapidly expanding organisation in Oxford. They have a hardworking but friendly team, with lots of personal development and progression opportunities. Current employees have commented that the atmosphere and culture is supportive with a dynamic family feel.

Responsibilities

  • Building rapport and strong relationships with clients by providing advice and support throughout the onboarding process.
  • Making around 50 outbound calls per day to customers to explain the benefits of the service; assisting with the registration and renewal process.
  • Logging and maintaining customer records.
  • Providing first line support, including IT and process issues, concerns, updates on application and status.
  • Working to consistently meet and exceed personal call targets relating to call rates.

Requirements

  • Native or fluent German-speaker.
  • Charismatic, confident and able to pick up information quickly in order to provide high quality service to customers.
  • Previous experience in a customer service environment.
  • Proven track record of working to deadlines and targets.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to the needs of a growing business.
", "lang_code": "en"}