Computational Designer, Innovation Specialist

6 days ago

Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time
About Us

Mitsubishi Electric is a leading technology company that contributes to the realization of a vibrant and sustainable society through continuous innovation and creativity.

Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our pre-sale support team, you will be responsible for providing top-quality technical advice and support to our customers and account managers.

Your key responsibilities will include:

  • Providing accurate quotations and technical advice on Mitsubishi Electric Ecodan Air to Water Heat Pumps and Ventilation products.
  • Analysis of specifications and drawings to produce suitable equipment selections.
  • Complying with health and safety regulations and company policies.
  • Supporting internal and external stakeholders while promoting customer-centricity and offering a market-leading service.
  • Achieving key performance indicators.

Requirements

To be successful in this role, you will need:

  • Proven experience within the Air to Water Heat Pump industry.
  • Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems, and their application.
  • Knowledge of building regulations.
  • IT literacy with Microsoft Office packages.

What We Offer

We offer a range of benefits, including:

  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
  • Flexible working options, including working from home or hybrid working.
  • Pension.
  • Life Assurance.
  • Private Medical, Dental Insurance, and a Cash Plan Scheme - Single cover funded by Mitsubishi.
  • Access to Mitsubishi's discount platform.
  • Colleague Referral Scheme.
  • Holiday Buy.
  • Long Service Awards.
  • Cycle to Work Scheme.
  • Sports and Social Club.
  • Employee Assistance Programme, including additional services Eldercare and Best Doctors.

Equality and Diversity

Mitsubishi Electric promotes employee diversity and provides a workplace where employees can work to their full potential regardless of gender or age.

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