Store Operations Leader

2 months ago

London, Greater London, United Kingdom MORI Full time

About MORI

MORI is a modern, online-focused brand specializing in clothing for infants and toddlers, with its roots in London. Our mission is to motivate parents to nurture compassionate generations, ensuring that every child receives a gentle and robust beginning. Our brand's growth is fueled by our commitment to our values and our deep connections with our clientele. We pride ourselves on being a dedicated and collaborative team, striving to produce high-quality products that resonate with parents worldwide.

The Opportunity

We are seeking a dynamic Store Operations Leader with previous management experience and a genuine enthusiasm for the children's clothing industry, as we broaden our retail presence. This position plays a crucial role in enhancing our customer experience both in-store and online, encompassing a diverse range of responsibilities such as:

  • Overseeing daily store operations, which includes managing a team, ensuring adequate staffing for all operational hours, handling inventory, maintaining the aesthetic of the sales area, and managing deliveries.
  • Driving the achievement of store sales objectives by training, motivating, and mentoring team members.
  • Ensuring high levels of customer satisfaction through exceptional service.
  • Managing store administration and adhering to internal policies, procedures, and best practices.
  • Upholding outstanding visual merchandising standards throughout the store.
  • Monitoring and reporting on purchasing trends, customer preferences, and key performance indicators.
  • Addressing and resolving any store-related issues that arise from team members or customers promptly.
  • Implementing effective stock and inventory management practices.
  • Collaborating with head office teams on product development, marketing strategies, and growth initiatives.
  • Leading the successful recruitment and onboarding of new team members.

Candidate Profile

About You

  • Demonstrated success as a Retail Store Manager or Assistant Store Manager.
  • A genuine passion for and interest in the baby and children's apparel sector.
  • Strong leadership and training capabilities.
  • Proficient in sales and customer relationship management.
  • Excellent organizational skills.
  • Outstanding communication and interpersonal abilities.

What We Offer

We provide a competitive salary package along with various benefits, including:

  • Industry-leading salary.
  • Regular team-building activities.
  • Enhanced parental leave policy.
  • Cycle-to-work scheme.

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